Skip to main content

Feedback
Help Center
Changelog

Preparing for the Surcharge Ban

We’re Here to Help You Prepare for the Card Surcharge Ban

Pay ID

What's PayID Enabling PayID How to create a PayID payment PayID Implementation Options Sandbox Testing

PayTo

How to create a PayTo payment

Payment Requests and Links

Payment Requests Import Payment Requests from a CSV File

Payments and Settlements

Why Payments May Fail. Understanding how a bank processes transactions Understanding Dishonour Reasons Payments, Clearance Times & Settlements Payment Methods and Fee Settings Enable Discounts with Incentivised Payments Reports Exporting Payment & Settlement Reports Refunding a Payment

BPAY

BPAY Transaction Limits BPAY Biller Code and Reference Number (CRN)Creating BPAY CRN's (customer reference numbers)BPAY Brand & Logo requirements BPAY Information for your customers Pay Advantage BPAY Biller Codes Add BPAY to your MYOB invoices Add BPAY to your Invoice2go invoices

Credit Cards

RBA Payment Changes (October 2026). What It Means for Your Business Virtual Terminal Apple Pay and Google Pay American Express Acceptance Protecting Business Against Credit Card Fraud Payment Card Industry Data Security Standard (PCI DSS).

Payment Enquiries, Disputes and Chargebacks

Understanding Chargebacks Viewing and Actioning Chargebacks in Your Account

Direct Debit & Recurring Payments

Direct Debit - FAQ Create a Direct Debit Edit a Direct Debit Direct Debit Authority Form Authorising Direct Debits Direct Debit Statuses View All Direct Debits Dishonours & Fee Settings Direct Debit Charge Limits and Maximum Upfront Charges Recover Arrears Batch Debit Processing Uploading & Using Terms and Conditions Recurring Direct Debit Template - FAQ View All Recurring Direct Debit Templates Edit a Recurring Direct Debit Template Create a Recurring Direct Debit Template Payment Reminders for Direct Debit Bulk Direct Debit Changes

Getting Started

Customers & Accounts

Integrations / Plugins

API Reference

Payments and Settlements

Helpful guides covering payments and settlements, including processing times, payment statuses, settlement schedules and reconciling funds received through Pay Advantage.

Why Payments May Fail. Understanding how a bank processes transactions
Understanding Dishonour Reasons
Payments, Clearance Times & Settlements
Payment Methods and Fee Settings
Enable Discounts with Incentivised Payments
Reports
Exporting Payment & Settlement Reports
Refunding a Payment

Powered byFeaturebase