What’s New in Pay Advantage

We’ve added a range of new features designed to help you get paid faster, spend less time following up customers and have more control over how you collect payments.

Here’s what’s now available in your Pay Advantage account.

Pay Advantage Invoices - Create, Send and Get Paid

You can now create and send invoices directly from Pay Advantage. No Xero required.

Build an invoice, add your products or line items, send it straight to your customer, and get paid by Card or PayID through the same trusted Pay Advantage payment flow you already use.

Create invoices your way

Build invoices that suit your business, including:

• Products, descriptions, quantities and unit prices

• Discounts at an individual line-item level

• Reusable Products and Tax Codes

• Tax-inclusive or tax-exclusive pricing with GST automatically calculated

• Customer-facing or internal notes

• Invoice numbers, issue dates, due dates, references and external IDs

Make it easier for customers to pay

Once your invoice is ready, you can send it by email or SMS, share a payment link or provide a QR code for your customer to scan.

Customers can then pay securely by Card or PayID through a hosted invoice page.

Need more flexibility? You can also:

• Payment Plans - Let customers pay an invoice off in installments, so a big bill doesn't turn into a bad debt.

  Discounts & Credits - Show your customers their discounts and credits to encourage payments and provide clearer billing.

  Attach Existing Payments - Match a payment you've already received to its invoice, so nothing gets double-handled at reconciliation.

  Virtual Terminal - Take a card payment over the phone and mark the invoice paid while the customer's still on the line.

  Bulk Invoice Payments - Collect against every outstanding invoice in one batch, instead of one at a time.

  One View of Every Invoice - See your Pay Advantage and Xero invoices side by side, process with the system that works for you.

Once the balance is paid, the invoice automatically completes. If a linked payment is later refunded or charged back, the invoice automatically reopens so your records stay accurate.

Spend less time chasing unpaid invoices

Pay Advantage can now help with the follow-up too.

See outstanding and overdue invoices at a glance, send automatic payment reminders before and after the due date, and bulk pay eligible invoices.

You can also choose to on-charge eligible fees to your customer.

If you regularly send invoices and then manually follow up payment, this one feature will save you hours.

Automatically Generate Invoices for Recurring Payments

As soon as a direct debit clears, your customer gets their paid invoice and receipt automatically. No manual sending, no follow-up questions.

When creating a Recurring Template, you can choose to:

• Generate an invoice on settlement - Automatically creating the invoice as soon as the payment settles

• Automatically send the invoice to your customer - Once the invoice is created, it will email your customer the invoice and receipt pair

New Direct Debits created from that template will automatically inherit your invoicing preferences.

Set it once and let Pay Advantage take care of the rest.

Let Smart Reminders Follow Up Unpaid Payment Requests

Still manually chasing customers after sending a Payment Request? You may not need to.

With Smart Reminders turned on, customers are 4 times more likely to pay, helping you get paid sooner without adding more follow-up work for your team.

Smart Reminders automatically send email and SMS reminders when a Payment Request remains unpaid and is still active.

You can also set a due date on your Payment Request, making it easy to see when payment is expected. If the due date passes without payment, Smart Reminders automatically adjust their wording to let your customer know their payment is now overdue.

Reminders are typically sent around days 3, 7, 13, 25 and 45, (if a due date is set a reminder will also be send 2 days before then another on the due date and also 1 day after payment is due) keeping your payment front of mind without your team having to remember to follow up.

The Smart Reminder fee will only charged when a reminder is actually sent. So you only pay if the customer needs a follow-up.

You remain in control and can:

• Set a due date for your Payment Request

• Enable or disable Smart Reminders for individual Payment Requests before the first reminder is due

Your applicable reminder fee can be viewed under your Subscription Plan and Rate Plan.

Send the request once and let Smart Reminders help with the follow-up.

Save on Fees - Encourage More Customers to Pay by PayID

Want to reduce the cost of accepting higher-value payments? Smart PayID Redirect can help.

You can now encourage customers making larger payments to choose PayID instead of Card.

Set your preferred transaction threshold and, when a customer selects Card for a payment at or above that amount, Pay Advantage can display a customised message encouraging them to switch to PayID.

The customer still has the choice to continue paying by Card.

You decide:

• Whether Smart PayID Redirect is turned on

• The payment amount that triggers the prompt

• What message your customer sees

For businesses accepting larger transactions, shifting even a portion of payments from percentage-based Card fees to PayID can help reduce overall payment processing costs.

Take Control of How Your Recurring Debit Plans Are Displayed

Put the plans you want customers to choose front and centre.

You can now control exactly how your public Direct Debit plans appear on your Payment Portal.

Under the new Template Settings area, simply drag and drop your plans into the order you want customers to see them.

You can also:

• Show or hide individual plans

• Mark a plan as Recommended

• Choose the exact order plans appear

• Reset changes before saving if you change your mind

Your first Recommended plan is automatically brought into focus when customers visit the page.

This gives you greater control over how you present your payment options and allows you to strategically position your preferred or best-value plan rather than relying on the previous automatic price-based ordering.

New API Endpoint: Create Direct Debits from Saved Templates

If you create Direct Debits through the Pay Advantage API, there’s now a faster and simpler way to set them up.

A new API endpoint allows you to create a Direct Debit directly from a saved subscription template. The template automatically applies the:

• Payment amounts

• Fees

• Frequency

• Terms

You simply provide the customer, payment account and scheduling or authorisation options.

This means your integration can use pre-configured templates rather than supplying the same plan details each time, helping to simplify your integration, improve consistency and create Direct Debits faster.

Need help integrating to our API? Call us today.

You can also access this feature directly through the Pay Advantage user interface. When creating a Direct Debit, simply select a saved template from the Direct Debit creation slider and the plan details will be automatically applied for you.

Whether you’re creating Direct Debits through the API or directly in Pay Advantage, you can now skip repetitive setup and get new Direct Debits running faster.

Start exploring what's new

These features are designed to help you get more from your Pay Advantage account, whether that’s getting invoices paid sooner, reducing manual follow-ups, lowering payment costs or making recurring payments easier to manage.

Not sure which features could make the biggest difference to your business? Our Support Team is here to help.

Give us a call on 1300 641 310 and we can talk you through the new features, help you identify which ones could benefit your business and show you how to get started.

Get in touch with our team today and start getting more from Pay Advantage.